In a move that could transform the daily commuting experience for millions of South Africans, a major taxi association has launched a new mobile payment system aimed at modernizing the way passengers pay for minibus taxi rides. The initiative, seen as a significant step toward integrating digital solutions into public transport, is expected to roll out across several provinces in the coming weeks.
The system, which allows passengers to pay for their rides using their mobile phones, eliminates the need for cash transactions — a long-standing challenge in the minibus taxi industry. For decades, cash has been the primary mode of payment in this sector, often leading to issues like disputes over fares, theft, and inefficiencies in daily operations.
The new system aims to address these problems while also improving accountability and safety for both commuters and drivers.
Why the Shift to Mobile Payments?
The decision to adopt mobile payments comes after years of discussion within the taxi industry and growing pressure from commuters for more convenient and secure payment methods. With mobile phone usage widely spread across South Africa, including in rural and township areas, industry stakeholders say the timing is right.
An executive from the association involved in the launch explained, “This is about progress. We can no longer ignore the benefits of technology, and our commuters deserve to move with the times.”
The new platform will work with widely used payment apps and mobile wallets, enabling commuters to tap their phones or scan QR codes upon boarding a taxi. For those without smartphones, the system also supports USSD codes — ensuring accessibility across all income groups.
Commuter Reactions Mixed but Hopeful
Initial reactions from the public have been mixed, though largely positive. Many commuters see the move as long overdue, especially younger passengers who are already accustomed to digital banking and mobile services.
“I haven’t carried cash in months,” said a university student in Johannesburg. “It just makes sense. Hopefully, this means less hassle when getting change or worrying about getting robbed.”
However, some concerns have been raised, particularly from older passengers who may not be as familiar with mobile payments. There’s also uncertainty about how the system will work in areas with poor network coverage.
Taxi drivers, too, are adjusting to the changes. Some have welcomed the convenience of not dealing with cash, while others worry about adapting to new technology and how transaction fees might affect their income.
A Long Road Ahead, But a Promising Start
While the rollout is still in its early phases, the mobile payment system is being viewed as a pilot for broader transformation in the public transport sector. Experts suggest that the introduction of digital payment infrastructure could eventually pave the way for real-time tracking, service improvements, and better regulation of the minibus taxi industry.
The Department of Transport has acknowledged the move, stating that it aligns with national goals to digitize public services and make public transport more efficient. However, they emphasized that successful adoption would depend on training, awareness campaigns, and continued cooperation between taxi associations, financial service providers, and local governments.
A Sign of the Times
For many, this development represents more than just a new way to pay — it signals a shift in how the informal transport sector is engaging with modern challenges. With millions relying on taxis daily, even small improvements can lead to big changes in how people live and work.
As the system expands, all eyes will be on its impact — not just in terms of convenience, but on whether it can bring more structure, safety, and efficiency to one of South Africa’s most relied-upon yet least regulated transport systems.
